Business IT message board users generally trust that the key factors around IM security is policy, enforcement and training. Apparently, individual business structures should solve how far they want to go with each of these, depending on the nature of the risk and its potential impact on the business processes, write Kate Danbury, head of information security, and Ollie Ross, head of research, at The Corporate IT Forum. Everywhere, there is rising pressure from within corporates for IT to provide communication and collaboration technologies that users are familiar with and use extensively in home and social environments: most notably instant messaging. Instant Messaging supports productivity; it's fast, it's easy to use and it's the tool of choice for the new generation of office workers. But from security sign, its risks are comparable with e-mail. It might also impact workforce productivity - at least until the novelty of 'chat' wears off - it can shortcut process...
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