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Consumer Instant Messaging in Business

Earlier this year, in its Internet Trends report, Morgan Stanley wrote about two fast emerging commerce platforms, social networking and mobile, calling them “game-changing IM communications.” Game-changing is an excellent descriptor, as the coming together of a number of factors have paved the way for a phenomenon happening throughout businesses, regardless of industry or size, that have had a profound impact on messaging technologies, employees and IT. Even though these products and tools were originally designed for consumers, they are finding their way into the corporate world at a staggering pace. One of the key reasons is the adoption of these messaging communications for personal use. “We have seen such an adoption of technology in the home,” observes Ian Moyse, channel director for Webroot Software, Inc. “If you think about it, the home has become much more IT literate. It wasn’t so long ago that we didn’t have a PC at home, or if you did it was a really big box and quite expen...

The Instant Messaging Challenge in the Businesses.

One of the common threads in the organizations that I’ve worked with in the last decade or so is a near ubiquitous use of IM, usually AOL’s IM client. Regardless of the publisher, the entire staff seemed to be on AIM, and it proved to be a useful means of asking a quick question or sending out an urgent message. IM was also useful to figure out if someone was in the office before you spent a couple of hours trying to track them down on the phone. The value of instant messaging isn’t lost on corporations of all sizes, but in many companies you can’t just download a copy of Skype, AIM, Yahoo IM and start using it. Even assuming you have the ability to install software on your computer or smartphone, you have to do it in a way that meets the approval of the IT department. That approval should only come if your instant messaging doesn’t create a security or compliance hole. Chances are, if it’s a widely available free IM client, it does. Fortunately for the companies that need them, there ...

Is Your Instant Messenger Secure?

As data security becomes more and more necessary, many businesses are realizing that instant messenger security is no longer an option. Small businesses are even shifting to secure instant messaging as prices are dropping dramatically. Old way: Public IM Many businesses still use free, public instant messengers like ICQ, Skype, AOL IM for day-to-day communications. This makes sense: employees are already familiar with the technology and interface, and it's hard to beat a free service. But employees often spend time chatting with friends and family, so companies suffer from productivity losses in this scenario. What about the security risks? Hackers can easily send files containing viruses, impersonate employees, or just ask for any data. This is becoming more and more common as attackers are getting smarter about what companies use what technologies for communication. New way: enterprise instant messaging Companies large and small are now reaching for business instant messaging too...

Useful Tips for AIM Messenger

1. AIM (AOL Instant Messenger) is an IM (Instant Messaging) client that people the world over use to communicate with friends, family and colleagues. If you've used this IM for a length of time, you have likely learned a few tips and tricks that have helped you get the most out of the AIM service. However, there may be a few things you missed that you'll be glad to learn. Never Appear Idle Again 2. If you would like never to be listed as idle, right-click on the AIM icon in your system tray and click "Preferences." Select "Privacy" and uncheck the box that says "...how long I've been idle." This allows you to be seen by others as online always, and never idle. Monitor Log On/Log Off Times 3. If you want to know when a buddy is logging on and logging off, but do not have time to be at your computer, you can activate a timestamp that will give you the exact times that buddy logged on and off. To do so, right-click on the AIM ico...

Integrate Live LAN Chat Into Your CRM

ISL Online (http://www.islonline.com) has recently presented ISL Pronto 2.0. The last version of enterprise instant messaging software for online customer service, and web support, now allows integration with your existing CRM system by using the Live LAN Chat API. The whole list of improvements are available at ISL Online website where you can also download the latest version of ISL Pronto, an powerful internet communication tool, that is perfect for a helpdesk service. ISL Pronto creates a link between a company's personnel, and website visitors, enabling the company to promptly answer customers' sales inquiries, and support requests online, or initiate a desktop sharing session. ISL Pronto can also be used as an enterprise instant messaging tool which allows real-time communication among employees within the company, making the communication flow faster, and more efficient than through emails. ISL Pronto 2.0 is free for existing ISL Online users. About ISL Online http://www....

Being Secure in using Instant Messaging on Your PC

Real time internet-based messaging software has been around for about ten years now and its usage is now pretty wide. These kinds of programs give you the illusion of a customized chat server attached to your PC but, in reality, the majority of them are actually just scripted add-ons or additions to email servers. They support not only instant message transfer but a host of favorites and contact functions to keep in contact with friends. Like email, these automated message systems support an instantaneous transfer of a message – or text response – just like chat. However, there is a growing awareness that unlike a chat server that resides in the data center of a provider, an email provider-driven instant messaging system allows for a much greater exposure to cyber crime and unauthorized access to your PC. Many of the latest versions of the IMS craze allow the transfer of data files and scripted audio and video. However, these systems are now the subject of growing security brea...

LAN Messenger Is LAN IM Communication Tool

LAN Messenger, a instant LAN messaging software for home or office users, can be very useful for your work, One LAN instant messenger enables you to communicate with other users connected across the same LAN, allows you to chat with one or more users, or to send an alert message that will show as a small pop-up window on the users desktop. some Land messenger includes many features like auto-reply text, file transfers, multi-user chat, online status, alert messages to all users and more. This article will help you find one land messenger for your business. These freeware or sharewares combine ease-of-use, power and flexibility. Bopup Messenger, it is from blabsoft, this instant messenger enables you to communicate with other users connected across the same LAN. It is compatible with standard messengers like WinPopup and Net Send. It has extended message support, scans users and computers on a local network, and supports 10 languages. It includes an ignore list, file transfer, message l...